[et_pb_section fb_built=”1″ _builder_version=”4.21.2″ _module_preset=”default” background_image=”https://testbut.info/wp-content/uploads/2023/08/27-1.png” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.2″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#212427″ text_font_size=”18px” text_line_height=”1.4em” header_font=”Montserrat|600|||||||” header_font_size=”46px” header_2_font=”Montserrat|600|||||||” header_2_font_size=”28px” header_2_line_height=”1.4em” custom_margin=”||2px|||” header_font_size_tablet=”46px” header_font_size_phone=”49px” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]

BØRN OG UNGES TRIVSELS
Klagevejledning

Ønsker du at klage over den behandling, du har fået i Børn og Unges Trivsel, så kan du herunder læse, hvordan du skal gøre.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.2″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#212427″ text_font_size=”18px” text_line_height=”1.4em” header_2_font=”Montserrat|600|||||||” header_2_font_size=”28px” header_2_line_height=”1.4em” custom_margin=”||2px|||” locked=”off” global_colors_info=”{}”]

Hvem kan klage?.

Alle, der har interageret med Børn og Unges Trivsel, har ret til at klage.

Hvis du oplever utilfredshed med vores aktiviteter eller ydelser, opfordrer vi dig til at dele det med os straks.

På den måde kan vi tage handling og forbedre vores aktiviteter og ydelser for dig.

Hvis du har forsøgt at kommunikere med os, men føler, at situationen ikke er blevet forbedret, kan du udfylde klageformularen nedenfor og sende den til os, via e-mail.

E-mail: info@bu-t.dk

[/et_pb_text][et_pb_text _builder_version=”4.21.2″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#212427″ text_font_size=”18px” text_line_height=”1.4em” header_2_font=”Montserrat|600|||||||” header_2_font_size=”28px” header_2_line_height=”1.4em” custom_margin=”||2px|||” border_width_top=”1px” locked=”off” global_colors_info=”{}”]

Hvad kan du klage over?.

Du kan klage over medarbejderes eller frivilliges opførsel og adfærd, hvis du finder den utilfredsstillende. Desuden, hvis du føler, at du har modtaget utilstrækkelig eller direkte fejlagtig vejledning, er det også en gyldig grund til at klage.

Hvis vores service ikke lever op til de standarder, vi har annonceret, eller hvis du oplever utilgængelighed på grund af et handicap, opfordrer vi dig også til at give os besked.

Hvad kan du ikke klage over?.

Der er visse aspekter, som vi ikke kan tage klager over. Dette inkluderer andre brugere eller klienter af vores service, praktiske forhold som åbningstider, ventetid, faciliteter eller placering, og specifikke beslutninger truffet af vores team, der følger vores interne retningslinjer.

Hvordan sender du en klage?.

Hvis du ønsker at indgive en klage, udfyld venligst vores klageformular, som kan findes på vores hjemmeside. Når du har udfyldt formularen, kan du sende den til os via e-mail på [info@bu-t.dk] eller via post på adressen – Gammel Klausdalsbrovej 482, 2730, Herlev.

Hvad sker der efter du har klaget?.

Når vi modtager din klage, vil vi gennemgå den og tage de nødvendige skridt for at adressere problemet.

Du vil modtage et svar fra os inden for et bestemt antal dage, hvor vi vil informere dig om status for din klage og de skridt, vi har taget for at løse problemet.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.2″ _module_preset=”default” background_image=”https://testbut.info/wp-content/uploads/2023/08/form-bg.jpg” custom_padding=”229px||182px|||” locked=”off” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.20.4″ _module_preset=”default” background_color=”rgba(255,255,255,0.42)” max_width=”1034px” custom_padding=”40px|60px|40px|60px|false|false” custom_padding_tablet=”40px|60px|40px|60px|false|false” custom_padding_phone=”40px|30px|40px|30px|false|false” custom_css_main_element=”backdrop-filter: blur(20px);” box_shadow_style=”preset1″ box_shadow_blur=”80px” box_shadow_color=”rgba(0,0,0,0.12)” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||fa||900″ icon_color=”#FFFFFF” icon_width=”36px” _builder_version=”4.20.4″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”#f3b13e 0%|#ec7628 100%” custom_margin=”-80px||||false|false” custom_padding=”30px|30px|30px|30px|false|false” border_radii=”on|100px|100px|100px|100px” box_shadow_style=”preset3″ box_shadow_vertical=”22px” box_shadow_blur=”31px” box_shadow_color=”rgba(114,97,42,0.17)” global_colors_info=”{}”][/et_pb_icon][et_pb_text _builder_version=”4.21.2″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#212427″ text_font_size=”18px” global_colors_info=”{}”]

Brug denne kontakt form i forhold til, hvis du vil sende en klage.

[/et_pb_text][et_pb_contact_form submit_button_text=”Send” _builder_version=”4.21.2″ _module_preset=”default” _unique_id=”f904d4e3-ff13-4c43-81a4-f3e4bcdce3e7″ form_field_focus_background_color=”#FFFFFF” form_field_focus_text_color=”#FFFFFF” title_text_color=”#F04195″ captcha_font=”Montserrat|800|||||||” captcha_text_color=”#212427″ form_field_font=”Montserrat||||||||” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#212427″ button_border_width=”0px” button_font=”Montserrat||||||||” global_colors_info=”{}”][et_pb_contact_field field_id=”Name” field_title=”Navn: *” fullwidth_field=”on” _builder_version=”4.21.2″ form_field_background_color=”#212427″ form_field_font=”Montserrat||||||||” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”Email: *” field_type=”email” fullwidth_field=”on” _builder_version=”4.21.2″ form_field_background_color=”#212427″ form_field_text_color=”#FFFFFF” form_field_font=”Montserrat||||||||” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”Telefon” field_title=”Telefon nummer: *” fullwidth_field=”on” _builder_version=”4.21.2″ form_field_background_color=”#212427″ form_field_font=”Montserrat||||||||” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”Rådgivning” field_title=”Rådgivning/Ydelse som klagen omhandler: *” field_type=”text” fullwidth_field=”on” _builder_version=”4.21.2″ form_field_background_color=”#212427″ form_field_font=”Montserrat||||||||” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”Klage” field_title=”Hvornår modtog du den rådgivning, du ønsker at klage over: *” field_type=”text” fullwidth_field=”on” _builder_version=”4.21.2″ form_field_background_color=”#212427″ form_field_font=”Montserrat||||||||” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”I_dybden” field_title=”Hvad er årsagen til din klage? For at vi kan give den mest præcise feedback til den relevante rådgiver, bedes du give så detaljerede oplysninger som muligt: *” field_type=”text” fullwidth_field=”on” _builder_version=”4.21.2″ form_field_background_color=”#212427″ form_field_font=”Montserrat||||||||” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”hvad_ønsker_du” field_title=”Hvad ville du have ønsket i stedet: *” field_type=”text” fullwidth_field=”on” _builder_version=”4.21.2″ form_field_background_color=”#212427″ form_field_font=”Montserrat||||||||” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”hvadforventerdu” field_title=”Hvad forventer du af os nu: *” field_type=”text” fullwidth_field=”on” _builder_version=”4.21.2″ form_field_background_color=”#212427″ form_field_font=”Montserrat||||||||” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][/et_pb_contact_form][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.20.4″ _module_preset=”default” max_width=”883px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Addresse” use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFFFFF” image_icon_background_color=”rgba(255,255,255,0.28)” image_icon_width=”30px” _builder_version=”4.21.2″ _module_preset=”default” header_font=”Montserrat|700|||||||” body_font=”Montserrat|500|||||||” image_icon_custom_padding=”15px|15px|15px|15px|false|false” text_orientation=”center” background_layout=”dark” border_radii_image=”on|100px|100px|100px|100px” global_colors_info=”{}”]

Gammel Klausdalsbrovej 482
2730 Herlev

CVR: 34564981

[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Kontakt info” use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFFFFF” image_icon_background_color=”rgba(255,255,255,0.28)” image_icon_width=”30px” _builder_version=”4.21.2″ _module_preset=”default” header_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” image_icon_custom_padding=”15px|15px|15px|15px|false|false” text_orientation=”center” background_layout=”dark” border_radii_image=”on|100px|100px|100px|100px” global_colors_info=”{}”]

E-mail: info@bu-t.dk

Telefon. +45 4019 3232

[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Mere info” use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFFFFF” image_icon_background_color=”rgba(255,255,255,0.28)” image_icon_width=”30px” _builder_version=”4.21.2″ _module_preset=”default” header_font=”|700|||||||” image_icon_custom_padding=”15px|15px|15px|15px|false|false” text_orientation=”center” background_layout=”dark” border_radii_image=”on|100px|100px|100px|100px” global_colors_info=”{}”]

Bank reg. nr: 1551 / konto nr. 11147151